Privacy Policy

Last updated: January 2025

1. Introduction

Habel Doors Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website, contact us, or use our commercial door, automation and shutter services. It also sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or submitting an enquiry, you confirm that you have read and understood this policy. If you do not agree with any part of it, please do not use our website or services.

2. Who We Are

Habel Doors Ltd is the data controller responsible for your personal data. We provide installation, repair, maintenance and servicing of commercial and automated door systems to businesses across Essex, Suffolk, Norfolk, Cambridge and Hertfordshire. You can contact us using the details in the "Contact Us" section at the end of this policy.

3. Information We Collect

We may collect and process the following categories of personal data:

• Contact details — your name, business name, email address, telephone number and site/postal address.
• Enquiry details — information you provide about the service you require, project details and any messages you send us through our enquiry form, by email or by telephone.
• Service records — details of work carried out, quotations, invoices, maintenance schedules and correspondence related to your job.
• Technical data — limited information automatically collected when you visit our website, such as your IP address, browser type, device information and pages viewed (where applicable through cookies or analytics).

4. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations or surveys.
• To arrange, deliver and manage the services you have requested.
• To process payments and maintain accurate financial and service records.
• To contact you regarding ongoing work, maintenance reminders or service contracts.
• To comply with our legal, regulatory and health-and-safety obligations.
• To improve our website, services and customer experience.

5. Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, this will be one or more of the following:

• Contract — where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
• Legitimate interests — to operate and grow our business, respond to enquiries and provide a high standard of service, provided your rights do not override these interests.
• Legal obligation — where we must keep records to comply with tax, accounting or health-and-safety law.
• Consent — where you have given clear consent, for example to receive marketing communications. You may withdraw consent at any time.

6. Sharing Your Information

We do not sell your personal data to third parties. We may share your information only where necessary with:

• Trusted contractors, engineers or suppliers who help us deliver your service.
• Professional advisers such as accountants, insurers and legal advisers.
• Payment processors and IT or website service providers acting on our behalf.
• Regulatory authorities or law enforcement where required by law.

Any third party we work with is required to keep your data secure and to use it only for the agreed purpose.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Service and financial records are generally retained for a minimum of six years in line with HMRC requirements. When data is no longer needed, we securely delete or anonymise it.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. While we work hard to safeguard your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data sent to us electronically.

9. Cookies

Our website may use cookies and similar technologies to ensure the site functions correctly and to understand how visitors use it. You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

10. Your Rights

Under UK data protection law you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where there is no legal reason to keep it.
• Object to or restrict our processing of your data in certain circumstances.
• Request the transfer of your data to another organisation (data portability).
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month as required by law.

11. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

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13. Contact Us